Description : Virtual Administrator. Company : null. Location :

Implement and administer procedures to enhance operations

Receive, prioritize, process and identify incoming orders (via email, phone, fax etc.) according to the sales policy and customer requirements

Advising customers about delivery schedules and after-sales service

Manage volume of incoming phone calls

Identify and assess customers’ needs and take care of their concerns.

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Handle other administrative tasks in the office setting.

Qualification and Skills:

Bachelor / Master with 2-3 years�� experience in the international e-commerce industry.

Excellent data entry skills with keen attention to detail

Customer service skills with a natural American English accent.

Good communication anthe d interpersonal skills

Confidence, motivation and determination

The ability to work well as an individual and with the team

Capability to work under pressure and achieve the targets – must have

Job Type: Full-time

Salary: Rs90,000.00 - Rs150,000.00 per month